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Request Tracker Statistics

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RT Statistics from 2021-02-01 to 2021-07-25

  Number of RT Type Feb 2021 Mar 2021 Apr 2021 May 2021 Jun 2021 Jul 2021
Hostmaster Total logged 1113 1125 1068 959 1020 1480
Total opened 1080 1074 1025 923 985 1374
Total resolved/closed 1069 1066 1003 895 953 1322
Total still open 44 59 65 64 67 158
Billing Total logged 159 190 222 202 192 117
Total opened 149 169 210 193 180 105
Total resolved/closed 149 169 208 192 180 102
Total still open 10 21 14 10 12 15
New-member Total logged 26 65 26 15 17 16
Total opened 22 42 21 12 14 13
Total resolved/closed 22 42 20 9 8 3
Total still open 4 23 6 6 9 13
Others Total logged 1604 1559 1714 956 820 1075
Total opened 1449 1346 1529 687 598 757
Total resolved/closed 1420 1316 1499 622 529 665
Total still open 184 243 215 334 291 410
  • Billing: queries related to proforma, invoices and payment,
  • New-member: Queries /clarifications regarding how to become an AFRINIC member
  • Hostmaster: additional resources, any general queries related to resources management
  • Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)

RT Average Turnaround Time

Global RT average Turnaround Time

RT Average Turnaround Time Feb 2021 Mar 2021 Apr 2021 May 2021 Jun 2021 Jul 2021
Opened & Closed during timeframe period (days) 0.79 0.96 0.72 0.79 0.65 0.66
Opened before & closed during timeframe period (days) 57.20 62.36 53.74 77.41 37.07 31.00

Hostmaster RT average Turnaround Time

Hosmaster Feb 2021 Mar 2021 Apr 2021 May 2021 Jun 2021 Jul 2021
Opened & Closed during timeframe period (days) 0.61 0.95 0.66 0.85 0.64 0.67
Opened before & closed during timeframe period (days) 43.11 36.94 42.74 59.60 19.42 30.98

New-Member RT average Turnaround Time

New Member Feb 2021 Mar 2021 Apr 2021 May 2021 Jun 2021 Jul 2021
Opened & Closed during timeframe period (days) 2.13 0.82 1.38 0.52 0.90 0.41
Opened before & closed during timeframe period (days) 74.79 41.24 107.61 34.56 103.00 85.80

Billing RT average Turnaround Time

Billing Feb 2021 Mar 2021 Apr 2021 May 2021 Jun 2021 Jul 2021
Opened & Closed during timeframe period (days) 2.36 1.06 0.99 0.52 0.65 0.67
Opened before & closed during timeframe period (days) 62.41 81.82 57.22 108.89 130.80 18.05
AFRINIC Registration Services and Member Services LiaisonTeams works on the following tickets:
  1. Requests for new membership & resources (New-Member queues)
  2. Requests for additional resources from existing members (Hostmaster queue)
  3. Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
The turnaround time for a ticket to be closed by those Teams would depend on several factors:
  1. Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
  2. Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
  3. New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.