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Request Tracker Statistics
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RT Statistics from 2022-09-01 to 2023-02-02
Number of RT Type | Sep 2022 | Oct 2022 | Nov 2022 | Dec 2022 | Jan 2023 | Feb 2023 | |
---|---|---|---|---|---|---|---|
Hostmaster | Total logged | 714 | 833 | 909 | 1261 | 945 | 30 |
Total opened | 688 | 796 | 872 | 1229 | 906 | 5 | |
Total resolved/closed | 683 | 787 | 846 | 1218 | 858 | 5 | |
Total still open | 31 | 46 | 63 | 43 | 87 | 25 | |
Billing | Total logged | 209 | 272 | 673 | 311 | 313 | 9 |
Total opened | 198 | 241 | 625 | 265 | 246 | ||
Total resolved/closed | 196 | 236 | 615 | 211 | 159 | ||
Total still open | 13 | 36 | 58 | 100 | 154 | 9 | |
New-member | Total logged | 34 | 132 | 49 | 29 | 23 | 7 |
Total opened | 31 | 130 | 31 | 20 | 13 | ||
Total resolved/closed | 31 | 128 | 29 | 18 | 6 | ||
Total still open | 3 | 4 | 20 | 11 | 17 | 7 | |
Others | Total logged | 1162 | 1135 | 2492 | 1573 | 1469 | 79 |
Total opened | 973 | 884 | 1524 | 1241 | 1130 | 13 | |
Total resolved/closed | 945 | 828 | 1453 | 1180 | 1021 | 12 | |
Total still open | 217 | 307 | 1039 | 393 | 448 | 67 | |
- Billing: queries related to proforma, invoices and payment,
- New-member: Queries /clarifications regarding how to become an AFRINIC member
- Hostmaster: additional resources, any general queries related to resources management
- Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)
RT Average Turnaround Time
Global RT average Turnaround Time
RT Average Turnaround Time | Sep 2022 | Oct 2022 | Nov 2022 | Dec 2022 | Jan 2023 | Feb 2023 |
---|---|---|---|---|---|---|
Opened & Closed during timeframe period (days) | 0.79 | 0.91 | 1.00 | 0.98 | 0.76 | 0.00 |
Opened before & closed during timeframe period (days) | 39.02 | 44.69 | 46.97 | 26.28 | 43.34 | 1.33 |
Hostmaster RT average Turnaround Time
Hosmaster | Sep 2022 | Oct 2022 | Nov 2022 | Dec 2022 | Jan 2023 | Feb 2023 |
---|---|---|---|---|---|---|
Opened & Closed during timeframe period (days) | 0.74 | 0.90 | 0.90 | 0.93 | 0.61 | 0.00 |
Opened before & closed during timeframe period (days) | 42.16 | 41.29 | 60.56 | 55.08 | 65.21 | 1.33 |
New-Member RT average Turnaround Time
New Member | Sep 2022 | Oct 2022 | Nov 2022 | Dec 2022 | Jan 2023 | Feb 2023 |
---|---|---|---|---|---|---|
Opened & Closed during timeframe period (days) | 0.81 | 1.06 | 0.53 | 1.37 | 0.73 | 0.00 |
Opened before & closed during timeframe period (days) | 73.60 | 60.40 | 58.73 | 24.83 | 63.63 | 0.00 |
Billing RT average Turnaround Time
Billing | Sep 2022 | Oct 2022 | Nov 2022 | Dec 2022 | Jan 2023 | Feb 2023 |
---|---|---|---|---|---|---|
Opened & Closed during timeframe period (days) | 1.01 | 0.86 | 1.37 | 1.36 | 1.72 | 0.00 |
Opened before & closed during timeframe period (days) | 14.04 | 38.50 | 33.88 | 15.81 | 27.27 | 0.00 |
AFRINIC Registration Services and Member Services LiaisonTeams works on the following tickets:
- Requests for new membership & resources (New-Member queues)
- Requests for additional resources from existing members (Hostmaster queue)
- Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
- Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
- Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
- New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.