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Request Tracker Statistics

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RT Statistics from 2023-07-01 to 2023-12-07

  Number of RT Type Jul 2023 Aug 2023 Sep 2023 Oct 2023 Nov 2023 Dec 2023
Hostmaster Total logged 1162 1400 1116 1552 1292 252
Total opened 1147 1382 1100 1529 1272 235
Total resolved/closed 1145 1368 1087 1515 1232 218
Total still open 17 32 29 37 60 34
Billing Total logged 145 139 131 109 369 62
Total opened 128 119 110 95 310 54
Total resolved/closed 127 111 104 91 249 30
Total still open 18 28 27 18 120 32
New-member Total logged 55 23 21 12 29 3
Total opened 40 19 18 12 25 2
Total resolved/closed 40 19 17 12 20
Total still open 15 4 4 0 9 3
Others Total logged 1014 1394 978 938 1995 470
Total opened 889 1171 777 755 1271 247
Total resolved/closed 850 975 727 691 1132 220
Total still open 164 419 251 247 863 250
  • Billing: queries related to proforma, invoices and payment,
  • New-member: Queries /clarifications regarding how to become an AFRINIC member
  • Hostmaster: additional resources, any general queries related to resources management
  • Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)

RT Average Turnaround Time

Global RT average Turnaround Time

RT Average Turnaround Time Jul 2023 Aug 2023 Sep 2023 Oct 2023 Nov 2023 Dec 2023
Opened & Closed during timeframe period (days) 0.53 0.48 0.57 0.42 0.61 0.32
Opened before & closed during timeframe period (days) 187.67 60.61 40.30 72.43 30.63 10.10

Hostmaster RT average Turnaround Time

Hosmaster Jul 2023 Aug 2023 Sep 2023 Oct 2023 Nov 2023 Dec 2023
Opened & Closed during timeframe period (days) 0.47 0.45 0.49 0.41 0.50 0.32
Opened before & closed during timeframe period (days) 241.19 58.53 33.54 83.33 26.53 10.41

New-Member RT average Turnaround Time

New Member Jul 2023 Aug 2023 Sep 2023 Oct 2023 Nov 2023 Dec 2023
Opened & Closed during timeframe period (days) 0.64 1.76 1.12 1.38 1.60 0.20
Opened before & closed during timeframe period (days) 49.50 108.60 25.63 45.83 27.43 10.00

Billing RT average Turnaround Time

Billing Jul 2023 Aug 2023 Sep 2023 Oct 2023 Nov 2023 Dec 2023
Opened & Closed during timeframe period (days) 0.97 0.59 1.11 0.39 0.96 0.34
Opened before & closed during timeframe period (days) 29.29 51.64 56.40 44.00 56.42 7.70
AFRINIC Registration Services and Member Services LiaisonTeams works on the following tickets:
  1. Requests for new membership & resources (New-Member queues)
  2. Requests for additional resources from existing members (Hostmaster queue)
  3. Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
The turnaround time for a ticket to be closed by those Teams would depend on several factors:
  1. Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
  2. Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
  3. New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.