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Request Tracker Statistics

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RT Statistics from 2021-06-01 to 2021-11-27

  Number of RT Type Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021 Nov 2021
Hostmaster Total logged 1019 1749 1346 1347 1693 1043
Total opened 984 1725 1283 1307 1674 966
Total resolved/closed 977 1716 1274 1288 1642 912
Total still open 42 33 72 59 51 131
Billing Total logged 192 135 308 243 188 288
Total opened 180 127 287 229 179 249
Total resolved/closed 180 127 282 224 178 213
Total still open 12 8 26 19 10 75
New-member Total logged 17 17 95 59 84 83
Total opened 14 16 21 29 83 78
Total resolved/closed 14 16 21 29 83 71
Total still open 3 1 74 30 1 12
Others Total logged 821 1255 1416 1221 1318 1947
Total opened 668 1074 1222 942 919 1134
Total resolved/closed 635 1025 1165 826 839 1014
Total still open 186 230 251 395 479 933
  • Billing: queries related to proforma, invoices and payment,
  • New-member: Queries /clarifications regarding how to become an AFRINIC member
  • Hostmaster: additional resources, any general queries related to resources management
  • Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)

RT Average Turnaround Time

Global RT average Turnaround Time

RT Average Turnaround Time Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021 Nov 2021
Opened & Closed during timeframe period (days) 0.64 0.77 1.03 0.96 0.73 0.98
Opened before & closed during timeframe period (days) 28.31 35.49 53.09 30.90 60.19 29.09

Hostmaster RT average Turnaround Time

Hosmaster Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021 Nov 2021
Opened & Closed during timeframe period (days) 0.63 0.76 1.04 0.95 0.75 0.79
Opened before & closed during timeframe period (days) 19.42 36.40 58.23 21.16 34.81 33.73

New-Member RT average Turnaround Time

New Member Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021 Nov 2021
Opened & Closed during timeframe period (days) 0.90 0.63 0.85 1.07 0.78 0.74
Opened before & closed during timeframe period (days) 50.47 83.67 29.65 220.50 47.00 14.67

Billing RT average Turnaround Time

Billing Jun 2021 Jul 2021 Aug 2021 Sep 2021 Oct 2021 Nov 2021
Opened & Closed during timeframe period (days) 0.65 0.97 1.07 0.96 0.49 2.10
Opened before & closed during timeframe period (days) 156.50 18.05 46.40 21.71 234.05 17.46
AFRINIC Registration Services and Member Services LiaisonTeams works on the following tickets:
  1. Requests for new membership & resources (New-Member queues)
  2. Requests for additional resources from existing members (Hostmaster queue)
  3. Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
The turnaround time for a ticket to be closed by those Teams would depend on several factors:
  1. Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
  2. Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
  3. New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.