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Request Tracker Statistics

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RT Statistics from 2022-04-01 to 2022-09-28

  Number of RT Type Apr 2022 May 2022 Jun 2022 Jul 2022 Aug 2022 Sep 2022
Hostmaster Total logged 885 1218 1170 1125 1029 684
Total opened 866 1198 1141 1115 1007 625
Total resolved/closed 853 1187 1119 1087 971 595
Total still open 32 31 51 38 58 89
Billing Total logged 222 204 219 186 1368 195
Total opened 194 187 206 181 1352 180
Total resolved/closed 193 182 200 177 1337 161
Total still open 29 22 19 9 31 34
New-member Total logged 36 70 21 34 29 30
Total opened 23 46 19 32 27 26
Total resolved/closed 21 43 19 25 18 16
Total still open 15 27 2 9 11 14
Others Total logged 902 2119 1113 819 1673 1089
Total opened 756 1922 911 622 1392 835
Total resolved/closed 719 1849 840 572 1063 741
Total still open 183 270 273 247 610 348
  • Billing: queries related to proforma, invoices and payment,
  • New-member: Queries /clarifications regarding how to become an AFRINIC member
  • Hostmaster: additional resources, any general queries related to resources management
  • Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)

RT Average Turnaround Time

Global RT average Turnaround Time

RT Average Turnaround Time Apr 2022 May 2022 Jun 2022 Jul 2022 Aug 2022 Sep 2022
Opened & Closed during timeframe period (days) 0.84 0.81 0.66 0.64 0.80 0.81
Opened before & closed during timeframe period (days) 48.51 109.12 71.97 27.17 27.34 42.75

Hostmaster RT average Turnaround Time

Hosmaster Apr 2022 May 2022 Jun 2022 Jul 2022 Aug 2022 Sep 2022
Opened & Closed during timeframe period (days) 0.70 0.70 0.56 0.58 0.59 0.74
Opened before & closed during timeframe period (days) 52.52 34.51 59.84 27.54 27.03 48.03

New-Member RT average Turnaround Time

New Member Apr 2022 May 2022 Jun 2022 Jul 2022 Aug 2022 Sep 2022
Opened & Closed during timeframe period (days) 0.72 0.70 0.97 1.73 1.46 0.78
Opened before & closed during timeframe period (days) 39.08 155.25 41.67 30.00 32.60 77.35

Billing RT average Turnaround Time

Billing Apr 2022 May 2022 Jun 2022 Jul 2022 Aug 2022 Sep 2022
Opened & Closed during timeframe period (days) 1.65 1.50 1.20 0.79 0.98 1.13
Opened before & closed during timeframe period (days) 28.76 166.84 113.08 23.50 27.50 11.67
AFRINIC Registration Services and Member Services LiaisonTeams works on the following tickets:
  1. Requests for new membership & resources (New-Member queues)
  2. Requests for additional resources from existing members (Hostmaster queue)
  3. Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
The turnaround time for a ticket to be closed by those Teams would depend on several factors:
  1. Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
  2. Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
  3. New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.