Your IP address is 3.93.74.25

Request Tracker Statistics

From * : To * :

RT Statistics from 2022-09-01 to 2023-02-02

  Number of RT Type Sep 2022 Oct 2022 Nov 2022 Dec 2022 Jan 2023 Feb 2023
Hostmaster Total logged 714 833 909 1261 945 30
Total opened 688 796 872 1229 906 5
Total resolved/closed 683 787 846 1218 858 5
Total still open 31 46 63 43 87 25
Billing Total logged 209 272 673 311 313 9
Total opened 198 241 625 265 246
Total resolved/closed 196 236 615 211 159
Total still open 13 36 58 100 154 9
New-member Total logged 34 132 49 29 23 7
Total opened 31 130 31 20 13
Total resolved/closed 31 128 29 18 6
Total still open 3 4 20 11 17 7
Others Total logged 1162 1135 2492 1573 1469 79
Total opened 973 884 1524 1241 1130 13
Total resolved/closed 945 828 1453 1180 1021 12
Total still open 217 307 1039 393 448 67
  • Billing: queries related to proforma, invoices and payment,
  • New-member: Queries /clarifications regarding how to become an AFRINIC member
  • Hostmaster: additional resources, any general queries related to resources management
  • Others: technical assistances required by members in regard to services provided by AFRINIC (r-DNS, Training, myafrinic, Whois, etc.)

RT Average Turnaround Time

Global RT average Turnaround Time

RT Average Turnaround Time Sep 2022 Oct 2022 Nov 2022 Dec 2022 Jan 2023 Feb 2023
Opened & Closed during timeframe period (days) 0.79 0.91 1.00 0.98 0.76 0.00
Opened before & closed during timeframe period (days) 39.02 44.69 46.97 26.28 43.34 1.33

Hostmaster RT average Turnaround Time

Hosmaster Sep 2022 Oct 2022 Nov 2022 Dec 2022 Jan 2023 Feb 2023
Opened & Closed during timeframe period (days) 0.74 0.90 0.90 0.93 0.61 0.00
Opened before & closed during timeframe period (days) 42.16 41.29 60.56 55.08 65.21 1.33

New-Member RT average Turnaround Time

New Member Sep 2022 Oct 2022 Nov 2022 Dec 2022 Jan 2023 Feb 2023
Opened & Closed during timeframe period (days) 0.81 1.06 0.53 1.37 0.73 0.00
Opened before & closed during timeframe period (days) 73.60 60.40 58.73 24.83 63.63 0.00

Billing RT average Turnaround Time

Billing Sep 2022 Oct 2022 Nov 2022 Dec 2022 Jan 2023 Feb 2023
Opened & Closed during timeframe period (days) 1.01 0.86 1.37 1.36 1.72 0.00
Opened before & closed during timeframe period (days) 14.04 38.50 33.88 15.81 27.27 0.00
AFRINIC Registration Services and Member Services LiaisonTeams works on the following tickets:
  1. Requests for new membership & resources (New-Member queues)
  2. Requests for additional resources from existing members (Hostmaster queue)
  3. Technical assistance required by existing members in regard to reverse DNS and whois database (Hostmaster queue; myafrinic-dbm queue, myafrinic-activate queue, )
The turnaround time for a ticket to be closed by those Teams would depend on several factors:
  1. Whether the member is in good financial standing: hostmasters would attend to request for any additional space, only if the member is in good standing (i.e has no outstanding fees)
  2. Resource requests have to be evaluated against their respective policies: in such cases, the hostmasters would have to ensure that the members are satisfying the policy stipulations by asking for supporting documentation and/or clarification. The time taken for these tickets to be resolved would also depend on the time taken by the requestors to respond to the hostmasters.
  3. New members: the process is complete once AFRINIC has received payment and the original Registration Service Agreement has been received by the Registration Services. The time taken by the requestors to complete those steps varies as well.

Profile Information

Application afterLoad: 0.001 seconds, 0.71 MB
Application afterInitialise: 0.053 seconds, 2.70 MB
Application afterRoute: 0.093 seconds, 5.95 MB
Application afterDispatch: 0.137 seconds, 7.55 MB
Application afterRender: 7.641 seconds, 9.10 MB

Memory Usage

9583632

10 queries logged

  1. SELECT m.*, c.`option` AS component
      FROM www3menu AS m
      LEFT JOIN www3components AS c
      ON m.componentid = c.id
      WHERE m.published = 1
      ORDER BY m.sublevel, m.parent, m.ordering
  2. SELECT jf_content.reference_field, jf_content.VALUE, jf_content.reference_id, jf_content.original_value

      FROM www3jf_content AS jf_content

      WHERE jf_content.language_id=1
           
      AND jf_content.published=1
       
      AND jf_content.reference_id IN(1,11,20,304,324,262,231,275,340,393,791,661,12,51,348,805,831,13,52,154,795,14,24,53,793,15,797,16,62,803,17,799,68,97,27,387,619,191,221,172,170,76,171,337,418,521,845,175,174,177,237,176,499,511,455,481,523,547,671,184,185,188,423,837,527,179,181,204,235,156,158,159,384,475,675,629,160,161,162,157,192,621,268,270,266,321,264,265,338,416,483,519,843,276,283,278,282,477,677,279,631,280,281,429,277,382,305,306,307,308,424,835,317,330,318,319,320,325,326,327,328,529,341,342,343,345,350,349,408,351,354,745,489,509,356,479,525,549,673,388,400,403,404,405,406,419,513,399,394,396,397,395,617,615,663,665,801,414,163,731,733,735,737,715,739,741,789,743,269,271,272,292,289,290,291,293,294,339,295,420,386,807,811,285,286,288,819,383,287,515,567,809,817,415,284,633,763,315,312,561,563,565,767,314,380,517,332,333,334,335,336,370,346,347,311,378,787,352,364,362,365,833,719,366,367,368,411,412,453,825,379,357,358,359,360,361,371,431,459,463,467,469,471,473,531,533,537,539,541,543,545,599,609,601,605,485,487,491,493,495,497,551,553,557,559,841,573,575,577,579,581,583,585,591,589,777,779,813,749,751,753,755,747,757,759,761,783,373,374,375,376,721,417,829,669,353,413,461,535,781,727,667,611,597,603,815,769,635,637,639,641,645,643,647,649,651,653,655,657,659,785,821,823,827,697,701,703,705,707,709,711)
       
      AND jf_content.reference_table='menu'
  3. SELECT *
      FROM www3rokcandy
      WHERE published=1
  4. SELECT template
      FROM www3templates_menu
      WHERE client_id = 0
      AND (menuid = 0 OR menuid = 386)
      ORDER BY menuid DESC
      LIMIT 0, 1
  5. SELECT a.*, u.name AS author, u.usertype, cc.title AS category, s.title AS SECTION, CASE WHEN CHAR_LENGTH(a.alias) THEN CONCAT_WS(":", a.id, a.alias) ELSE a.id END AS slug, CASE WHEN CHAR_LENGTH(cc.alias) THEN CONCAT_WS(":", cc.id, cc.alias) ELSE cc.id END AS catslug, g.name AS groups, s.published AS sec_pub, cc.published AS cat_pub, s.access AS sec_access, cc.access AS cat_access  
      FROM www3content AS a
      LEFT JOIN www3categories AS cc
      ON cc.id = a.catid
      LEFT JOIN www3sections AS s
      ON s.id = cc.SECTION
      AND s.scope = "content"
      LEFT JOIN www3users AS u
      ON u.id = a.created_by
      LEFT JOIN www3groups AS g
      ON a.access = g.id
      WHERE a.id = 881
      AND (  ( a.created_by = 0 )    OR  ( a.state = 1
      AND ( a.publish_up = '0000-00-00 00:00:00' OR a.publish_up <= '2023-02-02 01:24:46' )
      AND ( a.publish_down = '0000-00-00 00:00:00' OR a.publish_down >= '2023-02-02 01:24:46' )   )    OR  ( a.state = -1 )  )
  6. SELECT jf_content.reference_field, jf_content.VALUE, jf_content.reference_id, jf_content.original_value

      FROM www3jf_content AS jf_content

      WHERE jf_content.language_id=1
           
      AND jf_content.published=1
       
      AND jf_content.reference_id IN(881)
       
      AND jf_content.reference_table='content'
  7. UPDATE www3content
      SET hits = ( hits + 1 )
      WHERE id='881'
  8. SELECT *
      FROM www3jcomments_settings

      WHERE lang = 'en-GB'
  9. SELECT id, title, module, POSITION, content, showtitle, control, params
      FROM www3modules AS m
      LEFT JOIN www3modules_menu AS mm
      ON mm.moduleid = m.id
      WHERE m.published = 1
      AND m.access <= 0
      AND m.client_id = 0
      AND ( mm.menuid = 386 OR mm.menuid = 0 )
      ORDER BY POSITION, ordering
  10. SELECT jf_content.reference_field, jf_content.VALUE, jf_content.reference_id, jf_content.original_value

      FROM www3jf_content AS jf_content

      WHERE jf_content.language_id=1
           
      AND jf_content.published=1
       
      AND jf_content.reference_id IN(79,330,35,326,331,293,347,345,323,329,292,335)
       
      AND jf_content.reference_table='modules'

Language Files Loaded

Untranslated Strings Diagnostic

None

Untranslated Strings Designer

None