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Support Requests are all the emails that we receive from you or someone in your organisation for assistance with billing, resources, registration and technical issues. It helps you to track your latest support issues and to view email correspondence regarding any particular issue online.

You can view your support requests by navigating to Help & Support > Support Requests.

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If you do not have cookies enabled in your browser please do the following:

If you are using Internet Explorer 6 and above, ensure that the "Always Allow Session Cookies" box is checked.

 

Certain pages of MyAFRINIC are restricted based on your user role settings. For example, you need to have a technical or admin role in your organisation in order to create a new IPv4 assignment.

This means that in the form you are submitting you may have put letters in a field where numbers were expected or the amount of information you sent was longer than expected etc. If you are not sure what is required in a field, please contact MyAFRINIC support staff.

Please capture send the information below to hostmaster@afrinic.net

1) Your nic-hdl

2) The page where this happened

3) Any other information that can help us fix the problem

 

Profile Information

Application afterLoad: 0.002 seconds, 0.94 MB
Application afterInitialise: 0.101 seconds, 7.07 MB
Application afterRoute: 0.147 seconds, 10.85 MB
Application afterDispatch: 0.192 seconds, 13.09 MB
Application afterRender: 0.388 seconds, 15.63 MB

Memory Usage

16441672

25 queries logged

  1. SELECT m.*, c.`option` AS component
      FROM www3menu AS m
      LEFT JOIN www3components AS c
      ON m.componentid = c.id
      WHERE m.published = 1
      ORDER BY m.sublevel, m.parent, m.ordering
  2. SELECT jf_content.reference_field, jf_content.VALUE, jf_content.reference_id, jf_content.original_value

      FROM www3jf_content AS jf_content

      WHERE jf_content.language_id=1
           
      AND jf_content.published=1
       
      AND jf_content.reference_id IN(1,11,20,304,324,262,231,275,340,393,791,661,12,51,348,805,831,13,52,154,795,14,24,53,793,15,797,16,62,803,17,799,68,97,27,387,619,191,221,172,170,76,171,337,418,521,845,175,174,177,237,176,499,511,455,481,523,547,671,184,185,188,423,837,527,179,181,204,235,156,158,159,384,475,675,629,160,161,162,157,192,621,268,270,266,321,264,265,338,416,483,519,843,276,283,278,282,477,677,279,631,280,281,429,277,382,305,306,307,308,424,835,317,330,318,319,320,325,326,327,328,529,341,342,343,345,350,349,408,351,354,745,489,509,356,479,525,549,673,388,400,403,404,405,406,419,513,399,394,396,397,395,617,615,663,665,801,414,163,731,733,735,737,715,739,741,789,743,269,271,272,292,289,290,291,293,294,339,295,420,386,807,811,285,286,288,819,383,287,515,567,809,817,415,284,633,763,315,312,561,563,565,767,314,380,517,332,333,334,335,336,370,346,347,311,378,787,352,364,362,365,833,719,366,367,368,411,412,453,825,379,357,358,359,360,361,371,431,459,463,467,469,471,473,531,533,537,539,541,543,545,599,609,601,605,485,487,491,493,495,497,551,553,557,559,841,573,575,577,579,581,583,585,591,589,777,779,813,749,751,753,755,747,757,759,761,783,373,374,375,376,721,417,829,669,353,413,461,535,781,727,667,611,597,603,815,769,635,637,639,641,645,643,647,649,651,653,655,657,659,785,821,823,827,697,701,703,705,707,709,711)
       
      AND jf_content.reference_table='menu'
  3. SELECT *
      FROM www3rokcandy
      WHERE published=1
  4. SELECT template
      FROM www3templates_menu
      WHERE client_id = 0
      AND (menuid = 0 OR menuid = 404)
      ORDER BY menuid DESC
      LIMIT 0, 1
  5. SELECT *
      FROM www3fsf_settings
  6. SELECT *
      FROM www3fsf_settings_big
  7. SELECT *
      FROM www3fsf_settings_view
  8. SELECT *
      FROM www3fsf_faq_cat
      WHERE published = 1
      ORDER BY ordering
  9. SELECT *
      FROM www3fsf_user
      WHERE user_id = '0'
  10. SELECT id, link
      FROM www3menu
      WHERE link LIKE '%option=com_fsf%'
      AND published = 1
  11. SELECT jf_content.reference_field, jf_content.VALUE, jf_content.reference_id, jf_content.original_value

      FROM www3jf_content AS jf_content

      WHERE jf_content.language_id=1
           
      AND jf_content.published=1
       
      AND jf_content.reference_id IN(400,388,404,393,394,395,396,397,399,403,405,406,419,513)
       
      AND jf_content.reference_table='menu'
  12. SELECT *
      FROM www3fsf_faq_faq
      WHERE faq_cat_id = '4'
      AND published = 1
      ORDER BY ordering
  13. SELECT *
      FROM www3fsf_faq_faq
      WHERE faq_cat_id = '4'
      AND published = 1
      ORDER BY ordering
      LIMIT 15, 15
  14. SELECT *
      FROM www3fsf_faq_tags
      WHERE faq_id IN (89, 91, 92, 93, 94, 95, 96)
      GROUP BY tag
      ORDER BY tag
  15. SELECT COUNT(*) AS cnt
      FROM www3fsf_faq_tags
  16. SELECT *
      FROM www3fsf_glossary
      WHERE  published = 1  
      ORDER BY LENGTH(word) DESC
  17. SELECT *
      FROM www3fsf_glossary
      WHERE  published = 1  
      ORDER BY LENGTH(word) DESC
  18. SELECT *
      FROM www3fsf_glossary
      WHERE  published = 1  
      ORDER BY LENGTH(word) DESC
  19. SELECT *
      FROM www3fsf_glossary
      WHERE  published = 1  
      ORDER BY LENGTH(word) DESC
  20. SELECT *
      FROM www3fsf_glossary
      WHERE  published = 1  
      ORDER BY LENGTH(word) DESC
  21. SELECT *
      FROM www3fsf_glossary
      WHERE  published = 1  
      ORDER BY LENGTH(word) DESC
  22. SELECT *
      FROM www3fsf_glossary
      WHERE  published = 1  
      ORDER BY LENGTH(word) DESC
  23. SELECT *
      FROM www3fsf_glossary
      WHERE  published = 1  
      ORDER BY LENGTH(word) DESC
  24. SELECT id, title, module, POSITION, content, showtitle, control, params
      FROM www3modules AS m
      LEFT JOIN www3modules_menu AS mm
      ON mm.moduleid = m.id
      WHERE m.published = 1
      AND m.access <= 0
      AND m.client_id = 0
      AND ( mm.menuid = 404 OR mm.menuid = 0 )
      ORDER BY POSITION, ordering
  25. SELECT jf_content.reference_field, jf_content.VALUE, jf_content.reference_id, jf_content.original_value

      FROM www3jf_content AS jf_content

      WHERE jf_content.language_id=1
           
      AND jf_content.published=1
       
      AND jf_content.reference_id IN(79,330,35,326,331,347,345,329,319,292,335)
       
      AND jf_content.reference_table='modules'

Language Files Loaded

Untranslated Strings Diagnostic

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Untranslated Strings Designer

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