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Billing

AFRINIC membership and resources related billing FAQs.

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AFRINIC WHOIS related FAQs
General Queries

General FAQs related to AFRINIC activites
MyAFRINIC

MyAFRINIC portal related FAQs
Membership and Resource Request

Membership related queries

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FAQ for Existing members
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AFRINIC BPKI Services
IPv4 Exhaustion

FAQs related to IPv4 Exhaustion and its impact on AFRINIC
FAQs - All FAQs
What will happen to the sub-allocated IP range when the organisation is no longer my customer?

The sub-allocated range is part of the LIR allocation and can't be transferred. If the customer is no longer your customer, the IP range must be returned to your free pool IP addresses. You must notify AFRINIC to delete the sub-allocation object by sending an e-mail to hostmaster@afrinic.net.

Tags: sub-allocation
I have a route object on the RIPE IRR and I have forgotten my RIPE NCC maintainer password. What should I do?

Use this link:https://apps.db.ripe.net/change-auth/ and follow the instructions.

Tags: IRR, RIPE
How can I update my maintainer object information?

Please read the documentation available here and follow the instructions. Should you require any assistance, you may send your request to afrinic-dbm@afrinic.net.

My person object information has been changed by another person. What should I do?

AFRINIC whois database is a public database which is open for anyone to use. If your person object (nic-hdl) is not protected then anybody can alter it. We advise you to create personal maintainer or use your organisation maintainer to protect your object.

How is the maintainer object used?

The maintainer is used to protect your other objects in AFRINIC database. It ensures that only authorised changes can be done to your objects.

I forgot my maintainer password, what should I do?

Choose a new password and encrypt it using BCRYPT password hashing method on this link and send the encrypted password to hostmaster@afrinic.net requesting for mntner password update.

Tags: mntner
How can I create a maintainer?

You will find a step-by-step guide here.

Our organisation is located in country XXX and according to the internet, our IP number resources are reflected to be in country YYY ?

AFRINIC registers the prefix with XXX as country( we use the organisation's country as reference). What the internet will reflect will depend as to whether the databases storing this info are synchronised/updated with the current AFRINIC whois data. We have no control onthe info stored in other databases. You can validate the information stored in AFRINIC database by querying whois database. If you find any discrepancies, please report it to hostmaster@afrinic.net.

Tags: geolocation
How do I create a person object?

You will find a step-by-step guide here.

I already have person and maintainer in AFRINIC whois database, why do I need new ones to register my routes in RIPE NCC database?

The RIPE NCC database does not synchronise with the AFRINIC database. In this regard, there is a need to register the person, maintainer & aut-num objects on the RIPE NCC database before our members can register their route objects.

Can I use AFRINIC objects to register in RIPE NCC database? Why not?

AFRINIC and RIPE NCC are two different WHOIS databases. Objects in AFRINIC database will have the suffix "-AFRINIC" while in RIPE will have the suffix "-RIPE". So, the objects can't be used interchangably and you must create your own objects at each one separately.

Can I edit my organisation details on the whois database?

Organisation objects are maintained by AFRINIC. AFRINIC provides mechanism to edit addresses, e-mails and phone numbers through the myAFRINIC member portal. The Administrative contact has the right to edit the details of the organisation. Any other changes or addition of new contacts must be requested from AFRINIC by sending e-mail to hostmaster@afrinic.net. The requestor must be a registered contact and provide either the details of the new contacts or their nic-hdls.

Tags: MyAFRINIC, organisation
I am getting an error message when I try to create an object on the whois database?

If you are having challenges updating an object in the database, you may want to re-examine the way your email is formed. Recent research we conducted indicate that people encounter challenges while interacting with our auto-dbm robot because of how their e-mail is formed. Please always ensure that the content of your email is in plaintext (no formatting at all before submitting to auto-dbm@afrinic.net).

Geo-location, what's my ip?

AFRINIC doesn't provide geolocation services and has no control over how these information is obtained by other databases. But please send us snapshot of the site showing the wrong information and we will try our best to help you.

I sent an email to AFRINIC. I did not receive a response?

Emails to AFRINIC on the following email addresses (hostmaster@afrinic.net, new-member@afrinic.net, afrinic-dbm@afrinic.net & myafrinic-activate@afrinic.net) will be logged on our ticketing system and the sender will receive an automated response with a ticket number in the subject. Check your junk mail folder to confirm if you have received the automated response; if not call us at +230 403 51 00.

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